POLICY AND SECURITY GUIDS

POLICY

Thank you for choosing Braids By Aunty K. To ensure a smooth and professional experience for all clients, please take a moment to review the following salon policies and safety rules.

1. Booking & Appointments: All services must be booked in advance. A confirmation message will be sent after your appointment is scheduled. Please arrive on time. Clients arriving 15 minutes late may need to reschedule.

2. Deposits & Payments: Certain services require a non-refundable deposit of $30 to secure your spot.Full payment is required immediately after the service is completed. Accepted payments include cash, Zelle, Cash App, or card (depending on availability).

3. Cancellations & No-Shows: Please cancel or reschedule at least 24 hours in advance. No-shows and late cancellations may result in loss of deposit or a cancellation fee.

4. Hair Preparation: Clients should come with clean, dry, and fully detangled hair, unless the service includes washing.Extra fees may apply for detangling or hair prep.

5. Kids Policy: Children must remain calm and seated throughout their appointment for safety purposes. If a child cannot sit still, we may decline the service for their safety.

6. Personal Belongings: Braids By Aunty K not responsible for lost or misplaced items. Please secure your phones, wallets, and personal items during your visit.

⚠️SAFETY NOTICE

Your safety is important to us. Please follow these salon safety guidelines:

1. Hot Water Safety (Very Important) During braiding services, we use hot water to seal and smooth the braids.

To prevent injuries:

  • Do NOT shake or move your head during or immediately after the hot-water dipping process.
  • Remain still while the stylist dips the braids.
  • Do not reach for the towel, bowl, or braids until the stylist instructs you.
  • Report any discomfort immediately.

This helps avoid burns, splashes, and accidents from extremely hot water.

2. Styling Tools Safety

  • Avoid sudden movements while stylists are using scissors, needles, razors, flat irons, or hot combs.
  • Keep your hands away from your hair during styling unless instructed.

3. Product & Scalp Sensitivity: If you have allergies, tenderness, or sensitive scalp issues, please notify the stylist before your service begins.

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4. Health & Hygiene

  • Please do not attend your appointment if you are feeling sick.
  • We sanitize all tools, chairs, and stations between each client.
  • No additional guests unless previously approved.

💛 Client Cooperation

Thank you for respecting the policies of Braids By Aunty K.
These rules help us maintain a safe, professional, and welcoming environment for all our clients.

Hair Service & Complaint Policy

All clients are kindly advised that any concerns or complaints regarding hair services must be reported within 72 hours (3 days) after the appointment.
Please note that no refunds will be issued under any circumstances. If a retouch is requested, an additional fee will apply, and the cost will depend on the hairstyle and the level of damage or adjustment required.
This policy helps us maintain fairness and quality service for all clients.
Thank you for your understanding and continued support.

Plan your Visit: Our Opening Hours

Mon-Tue (05:00 AM -07:00 PM)

Wed-Fri (05:00 AM -07:00 PM)

Sat-Sun (05:00 AM -07:00 PM)